I have been completing a series of posts to help people prepare for the MB2-712 certification (Microsoft Dynamics CRM 2016 Customization and Configuration. Here is a collection of links to all of these posts. I hope these might serve as a useful revision aid for the MB2-712 exam.
The MB2-712 certification is not easy to study for. At least in my opinion! The reason being the scope of the exam. CRM is a large product and therefore customizing it is a big topic. But a fun topic and one you will really enjoy learning about.
Revision Notes (Introduction)
Configure Microsoft Dynamics CRM
- Configure Dynamics CRM settings
- Configure auditing, document management and collaboration; configure business units; perform user management; configure email; manage teams
- Manage Dynamics CRM security
- Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with…
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Complete reference for Field Service for Microsoft Dynamics CRM..
Field Service for Microsoft Dynamics CRM 2016 is a powerful tool to help support the activities of field based engineers.
I have been blogging on this subject for a few months!
Here I will give a collection of links to my various posts on Field Service for Microsoft Dynamics CRM. Collectively these posts should provide you with a detailed user guide, you could think of this post as a “book” on Field Service.
- Introduction / Theory
- Installing Field Service
- General Setup
- Using Field Service
Keep checking back to this post, I will continue to add more detail.
Introduction / Theory
|Field Service – Overview||An overview of the capabilities of Field Service||August 2016|
|Work Order Theory||A description of what a work order is, its lifecycle and how it relates to other Field Service entities||August 2016|
|Field Service –…|
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