MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Case Management (Part Two)

Awesome!!

Microsoft Dynamics 365

As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will continue to explain the concepts around case management.

The skills measured statement relating to case management is shown below. From this we can see that case management covers a wide variety of capabilities;


In my previous post I covered;

  • Cases An Overview
  • Case Views
  • Searching Cases
  • Creating Cases from Activities
  • Case Business Process Flow

In this second post I will cover;

  • Resolving Cases
  • Routing Cases
  • Parent / Child Cases
  • Merge Cases

As already mentioned cases are a fundamental part of the service functionality in Dynamics 365, therefore I suggest you spend a significant amount of you exam preparation time creating cases and then experimenting on the various ways to…

View original post 1,606 more words

MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Case Management (Part One)

Awesome stuff !!

Microsoft Dynamics 365

As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will provide details on case management.

The skills measured statement relating to case management is shown below. From this we can see that case management covers a wide variety of capabilities;


In total I will cover quite a bit of ground! In this post I will include;

  • Cases An Overview
  • Case Views
  • Searching Cases
  • Creating Cases from Activities
  • Case Business Process Flow

The in a second post I will cover;

  • Resolving Cases
  • Routing Cases
  • Parent / Child Cases
  • Merge Cases

As already mentioned cases are a fundamental part of the service functionality in Dynamics 365, therefore I suggest you spend a significant amount of you exam preparation time creating cases…

View original post 1,816 more words

Enable / disable Dev error message

Sometimes we don’t understand what the hell is going on behind the scene while working with Dynamics CRM. As error messages are in friendly manner, eg below

So, in such time it’s better to get the detailed message that will direct to correct the problem.

For such, senario we can enable descriptive/developer error with unsupported way. Login to CRM server and open ‘web.config’ and set developer errors to ‘On’ instead of off as shown below,

<add key=”DevError” value=”On”/> from <add key=”DevError” value=”Off”/>.

It will show you descriptive error message like below

But for the end user it’s disaster, he thinks that application has been broken and raises the critical bug. So just reverse, everything will be alright.

Thanks!!