MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Case Management (Part One)

Originally posted on Microsoft Dynamics 365 and Unified Service Desk:
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this exam. In this post I will provide details on case management.…

MB2-716 Certification: (Microsoft Dynamics 365 Customization and Configuration) – Revision Guide

Originally posted on Microsoft Dynamics 365 and Unified Service Desk:
I have been completing a series of posts to help people prepare for the MB2-716 certification (Microsoft Dynamics 365 Customization and Configuration). Here is a collection of links to all of those posts. I hope these might serve as a useful revision aid for the MB2-716…

MB2-712 Certification: (Microsoft Dynamics CRM 2016 Customization and Configuration) – Revision Guide

Originally posted on Microsoft Dynamics 365 and Unified Service Desk:
I have been completing a series of posts to help people prepare for the MB2-712 certification (Microsoft Dynamics CRM 2016 Customization and Configuration. Here is a collection of links to all of these posts. I hope these might serve as a useful revision aid for the…