Field Service Overview
Field Service capabilities extend Dynamics 365 to provide a complete Field Service management solution. It helps to….
- Optimize your service schedule with efficient routing, resource skill matching, and reduced travel time.
- Increase first time fix rates and on-time delivery performance.
- Enhance real-time communication and collaboration between customer service, dispatch, field agents, and customers.
Continue reading “Field Service: overview”
Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity including custom entities.
For example, you can enable scheduling for the opportunity form and schedule marketing visits for your opportunities. You can also do this for the case form and schedule time to work on cases.
This is applicable for Sales, Customer Service, Field Service, Project Service Automation Continue reading “Schedule anything with Universal Resource Scheduling”