What’s new for Customer Engagement developer documentation in version 9.0

With the release of Dynamics 365 (online), version 9.0, there are a lot of changes in our developer documentation: New location: https://docs.microsoft.com/dynamics365/customer-engagement/developer/ New name: Developer Guide No more monolithic SDK download Separation and fusion of reference content Client API documentation overhaul Detailed entity documentation

Configure the schedule board for resource availability

The Dynamics 365 for Field Service schedule board provides an overview of resource availability and bookings you can make. Before you use the schedule board, it is important to set up the views and filters to your preference. Applicable to Dynamics 365 (online) ==> Field Service, version 9.x Important To use the schedule board booking functionality,…

Schedule anything with Universal Resource Scheduling

Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity including custom entities. For example, you can enable scheduling for the opportunity form and schedule marketing visits for your opportunities. You can also do this for the case form and schedule time to work on cases. This is applicable…